Multi-Agent Support Operations

Empower Your Support Team

Unify your sales and customer service teams under one WhatsApp number with intelligent chat distribution, internal team notes, and granular permissions.

Agent Performance Dashboard

12 Agents
Active Online
1.4 min
Avg Response Time
Sarah Jenkins (Sales Lead) 24 Conversations
Alex Rivera (Support Tier 2) 18 Conversations

Collaboration & Oversight Tools

Built for fast-growing companies to scale support without losing customer history.

Role-Based Access Control

Assign custom roles: Admin, Manager, Supervisor, or Agent with tailored view permissions.

Internal Team Notes & Mentions

Leave private notes inside the chat thread visible only to team members.

Automatic Round-Robin Routing

Distribute incoming customer messages evenly among available online agents.

Real-Time Supervisor Monitoring

Supervisors can view active chats, re-assign tickets, or whisper guidance to agents.

Agent SLA & Productivity Metrics

Track resolution speeds, CSAT ratings, and individual response benchmarks.

Multi-Account Switching

Seamlessly switch between multiple WhatsApp Business numbers in one unified app.

Ready to Scale Your Team Support?

Invite your team members and manage customer chats collaboratively today.

Start Team Trial